Returns
Last updated: August 13, 2026
Please read before you order.
Exception: if your item arrives damaged, defective or incorrect, contact us within 7 days of delivery and we will make it right.
Before you buy
Because sales are final, please check the size guide and the product photos carefully before ordering. If you are unsure about sizing, write to us at support@smarthomeutilities.com before placing your order — we would rather answer questions than have you receive the wrong item.
Damaged, defective or incorrect items
If what you received is not what you ordered, or it arrived damaged or defective, we will replace it or refund it. To start a claim, email support@smarthomeutilities.com within 7 days of delivery and include:
- Your order number.
- Clear photos of the item and of the shipping package.
- A short description of the problem.
We do not charge you return shipping on damaged, defective or incorrect items.
Order cancellations
You can cancel an order before it is dispatched. Once the order has shipped, it can no longer be cancelled.
Questions
Write to us at support@smarthomeutilities.com and we will reply as soon as possible.